Frank Lalli is a personal-finance writer who accidentally stumbled on a healthcare story. Years ago Lalli was diagnosed with multiple myeloma, a type of blood cancer. When his coverage changed he wondered how much his medication would cost.

After 70 phone calls to 16 separate organizations, Lalli found wide variance: the cost of a year's worth of drugs was quoted between $240 and $17,000 per year.

If Lalli, a journalist, wasn't able to find a satisfactory answer, what chance does the average citizen have?

Frank Lalli joined Callie Crossley to talk about this experience.

Later, Callie Crossley spoke with journalist Trudy Lieberman about what Frank Lalli's experience means for the rest of us.