Comcast is the leading cable provider in Massachusetts, covering about 80 percent of the state. But that doesn't mean that customers are happy with its customer service. Of the major providers, Comcast ranks near the bottom, above only Time Warner Cable, which Comcast is attempting to acquire for $43 billion dollars. Now the City of Cambridge is looking for a way to offer its residents an alternative.

Cambridge City Councilor Nadeem Mazen discussed residents' frustration with Comcast and what the city is doing about it.