Lately, all those Zoom meetings have been hitting a nerve with CEOs.
JPMorgan Chase CEO Jamie Dimon says there's no vital
"creative combustion"
American Airlines CEO Doug Parker
finds
And Microsoft CEO Satya Nadella calls them
transactional
The bloom is clearly off this rose.
Early during the pandemic lockdowns, in April, many were touting the benefits. James Gorman, CEO of Morgan Stanley, said his bank would need
much less real estate
Now members of the C-suite have gone full boomerang on Zoom meetings. After finding them awesome and productive at first, they're now questioning how much they really achieve and are suggesting they lead to a sterile work culture lacking in imagination.
"What we as human beings need, want, seek ... is human contact," Nadella says. He was speaking at a virtual conference organized by The Wall Street Journal last week.
Dimon is particularly worried about how working from home has affected JPMorgan's younger employees. He told analysts that productivity had dipped, especially on Mondays and Fridays. Dimon says bringing people back to the office is paramount to fostering creativity.
Remote workers are using the bathroom DURING meetings
What Dimon and Nadella are articulating is increasingly bearing out in broader surveys. Architect and design firm Vocon, which of course has an interest in people returning to office spaces, conducted a survey in September. It found that 40% of people who ran businesses have noticed
decreases in productivity
As for the employees, who sit in front of a computer every day in the same spot of their homes, often on video chat, they found the experience "draining." They missed being able to connect face-to-face with colleagues and had trouble setting boundaries for when work started or ended.
"It was surprising to see so many people felt this remote work fatigue, especially given the headlines of 100% remote forever," says Sarah McCann, a real estate strategy associate at Vocon.
Another survey
Some workers also admitted to exercising, taking a shower, watching TV, and cooking or preparing a meal while participating in virtual brainstorm meetings.
Nathan Rawlins, the chief marketing officer at Lucid, said that's because virtual meetings are often a series of monologues where people are often checked out and feel "this meeting is the sort of thing where I could lift weights."
Rawlins said workers were put off by hearing multiple voices simultaneously, which might not be that distracting in a physical setting. The survey also found that younger workers — as many as one in four — were even breaking company pandemic protocols and meeting with colleagues in person to discuss work projects.
And corporate leaders found that they had to delay major launches, campaigns, or initiatives. Rawlins says these are exactly the kinds of projects that need people to work together in person and collaborate to finish.
Facebook says workers can work from home permanently, but is doubling down on office space
Recognizing the importance of collaboration, some large companies, including those that are offering flexible options to employees, are doubling down on office space. Facebook is
leasing all
Amazon, which so far has said employees can work from home until early next year, just bought the marquee Lord & Taylor building on Manhattan's Fifth Avenue and leased another 2 million square feet in Bellevue, Wash. But these tech giants will continue to offer employees flexible options, recognizing that much work can be done at home, while betting that their employees are also driven by the human impulse to socialize.
Still, there is a recognition by workers and employers alike that more is possible with virtual settings than before.
"A lot of people have learned that they can work at home, or that there's other methods of conducting their business than they might have thought from what they were doing a couple of years ago," the legendary investor Warren Buffett said at the Berkshire Hathaway annual meeting in May. "When change happens in the world, you adjust to it."
And despite all the misgivings, Microsoft itself
announced
Many workers enjoy working from home and are saying so. What most surveys show, however, is that they also want to meet their colleagues. They miss the casual moments that spark spontaneous ideas. Some tasks — such as reading, research and writing — can in fact can be done better in a remote setting. But creative brainstorming sessions, project discussions, new client meetings, onboarding of new employees are better suited to in-person settings.
Companies recognize this new reality. Workplace consultant Korn Ferry found in a survey that few, as in just
14%
As with anything, one size hardly fits all. Escaping the drudgery of work from home routines is a great attraction, with more than half saying they are most looking forward to the camaraderie with colleagues at the office. However, 23% said they are not looking forward to any part of returning to the office.
Copyright 2020 NPR. To see more, visit https://www.npr.org.