United Airlines stock plummeted Tuesday after videos of a passenger violently being removed from a flight against his will went viral. He was involuntarily bumped from his flight and, when he refused to leave, the airline called in law enforcement to remove the passenger who was seen in the video being dragged down the aisle.
At first, the company’s CEO issued two statements standing by United’s actions, but within an hour of Tuesday’s closing bell, he issued a stronger apology and promised a full review of everything that happened. Paul English, who co-founded the travel sites Kayak and Lola, as well as GetHuman, and C.A. Webb, who cofounded Understore and is a board member at the Alliance for Business Leadership join Jim Braude with their perspective on United’s situation and what the company’s next move should be.
