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Client Services Specialist - Local Development and Marketing (Boston)

Position Information

Job Requisition #

Date Opened

Posting Title
Client Services Specialist

Position Type
Confidential, Full Time

Local Development & Marketing

Classification Type

Department Overview

The Local Development and Marketing department (LDM) enables the WGBH Educational Foundation to carry out its mission by raising necessary funds from individuals for current program support and special projects for all TV, Radio, and the Web. LDM oversees fundraising and relationship building through direct response campaign solicitations for all WGBH affiliated TV and Radio Stations.
Due to rapid developments in the media landscape and overall challenges for public media stations, WGBH has created “best in class” direct marketing programs and other fundraising initiatives which are offered as turnkey solutions to other PBS stations. These services, offered through the CDP’s Member Services Bureau, allow local stations to free up their limited resources and focus on local engagement.

Position Overview

If you’ve been looking for a job in a fast-paced, startup environment with significant growth potential, then this could be the role for you. Reporting to the Director of Client Engagement, Member Services Bureau, the Client Services Specialist will manage and support a variety of fundraising programs on behalf of outside client stations, including direct mail and digital marketing. S/he will work closely with numerous internal resources at WGBH as well as with external partners to ensure that the appropriate solutions are executed on behalf of the client stations.

Essential Functions

30% - Act as primary contact for a select group of client stations. Answer questions and monitor and resolve any issues using a variety of communication channels including online case system.

25% - Develop and review all client-facing documents including forecasts, status documents, reports, presentations, contracts and proposals. Help create and implement processes and best practices across multiple stations and departments. Develop an understanding of each client station’s unique perspective and share with internal partners.

15% - Work closely with a diverse group of internal team members and external clients to collect information for client presentations, agreements, reporting and status updates according to deadlines set by Director of Client Engagement.

15% - Coordinate meetings and calls with stations and provide other administrative support as necessary. Maintain all work-in-progress notes and archive past project files appropriately.

5% - Identify problems or potential opportunities within client programs and help solve/implement with the Director.

10% - Perform other duties as assigned.

Skills Required

Minimum of 2 years of experience in client services and/or project management is required. Agency, direct marketing, fundraising and/or public media experience a plus. Effective communication skills and the ability to interact professionally with a diverse group of clients, colleagues and staff are a priority. Must have exceptional organizational and multi-tasking skills. Strong work ethic. Demonstrated writing, editing and proofreading skills are highly desirable. Must be a team player, good listener and have the ability to work collaboratively with others. Must be proficient in MS Office Suite.

Educational Requirements

Bachelor's degree and/or equivalent is required.