Bringing The RMV Into The Future
There are three things that are certain in this life: Death. Taxes. And a line at the RMV. But ‘not so fast’ says Massachusetts RMV head Rachel Kaprieian. She joins us to discuss how the Internet is reshaping the way the registry does business and - more importantly - the customer experience.
Rachel Kaprielian, registrar of the Massachusetts Registry of Motor Vehicles