Can Netflix Recover?
So long the darling of investors and the public alike - Netflix has stumbled from one misstep to another in recent weeks, first installing a dramatic price increase, then announcing and withdrawing a plan to divide the streaming and DVD rental operations into two separate segments. In the process the company has both angered and confused its customer base and taken a beating in the press for both their decisions and their handling of this crisis. So how did things go so wrong so quickly and where does the company – and embattled CEO Reed Hastings go from here? Joining us to discuss that is Lance Ulanoff, editor in chief at Internet news website Mashable.