Thursday, Jan. 13
The Self-Service Revolution

In Boston the supermarkets, pharmacies, and even our public libraries are displacing manual labor with machines. This hour we explore the pros and cons of automating so many services that once provided not only a reliable job but an opportunity for human exchange. And we want to hear from you. Where do you come down on ATMs, pumping your own gas and scanning your own groceries? Joining us to talk through this do-it-yourself dilemma are Dipyan Biswas, an Associate Professor of Marketing at Bentley University and Robert Forrant, Professor of History and Labor Studies at UMass Lowell. He’s also the co-director of the Center for Family, Work and Community.