Dec. 15, 2009 : Restocking fees hit holiday shoppers

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WGBH's nightly local news program Greater Boston tackles the region's top news stories with original reporting and comprehensive analysis. Host Emily Rooney's discussions with guests from diverse perspectives take viewers beyond the day's headlines.


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The Mass. Office of Consumer Affairs is advising consumers to study retailers’ return policies or risk paying high restocking fees on returned merchandise. A survey conducted by the state found restocking fees can range from 10 to 60 % of the purchase, but are typically between 10 and 25 %.

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