Operations Assistant Co-op

The Development Operations department is part of the Local Marketing and Development Division of WGBH Educational Foundation. Development Operations works closely with all of the areas in Local Development to help them meet their fundraising and database needs. This department is responsible for the processing of all financial donations to WGBH, WGBY, WCAI, & NHPTV through the use of CDM software. Development Operations is directly responsible for the gift processing of the following fundraising and marketing areas: Membership, Leadership, Major Gifts, Corporate Gifts, Special Events, Customer Service, Telemarketing, Volunteers, Auction, Matching Gifts, Web Marketing, On-Air Pledge Drives, and Incentives.

Position Description:

The Operations Assistant (OA) position reports to the Director of Operations and is responsible for facilitating gift and pledge processing, volunteer and prospect uploads, file maintenance procedures, vendor file transmissions, as well as enhancing marketing and development efforts with our contributors. The OA will also serve as a liaison between Development Operations and the areas it services.

Duties will include:

  • Create and maintain accurate member records
  • Process transactions for WGBH, WGBY, WCAI NHPTV in the fundraising database
  • Assist with Premium Inventory and in-house shipments
  • Coordinate in-house ticket fulfillment (seat assignment and mail coordination)
  • Process Matching Gift forms and provide customer service for these donors or companies
  • Coordinate volunteer projects for the department
  • Other Duties as assigned


Skills Required:

  • Ability to coordinate multiple tasks while meeting deadlines is essential
  • Attention to detail, an aptitude for math, good oral and written communication skills, and the ability to follow through on assignments are required
  • Proficiency in FileMaker and Excel preferred

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